Frequently Asked Questions
Everything you need to know about crafting your perfect candles.
What is the average shipping time for my order?
We typically process and dispatch orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
Are your fragrance oils safe for use in skin-care products?
Yes, many of our fragrance oils are IFRA compliant for use in soaps, lotions, and bath bombs. Please check the specific IFRA document attached to each product page for maximum usage levels.
What is your return policy for wax and oils?
Due to hygiene and safety standards, we can only accept returns on unopened and unused items within 30 days of purchase. Fragrance oils cannot be returned once the seal is broken to ensure product purity.
Do you offer bulk or wholesale discounts?
Absolutely! We offer tiered pricing on larger quantities of wax, jars, and oils. Discounts are automatically applied to your cart once the relevant quantity thresholds are met.
Are your products vegan and cruelty-free?
We are committed to ethical sourcing. The majority of our wax blends and fragrance oils are vegan-friendly and we never test our products or ingredients on animals.
How can I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor your package's journey directly on the courier's website.